PAYING FOR YOUR BOOKING AND SECURITY OF THE 123hotelbookings.com SITE

• How do I pay for my booking?
• Which currency are the hotels offered in?
• How do I pay for my booking?
• Do I have to pay the full amount when making a booking?
• Which Credit/Debit cards can I use to pay for my booking?
• Are my credit card details secure?
• Why has my payment been declined?

• How can I amend my booking details?
• When is it too late to cancel a booking What information must I provide to make a booking?
• Do you offer any special deals online?
• What is included in the price?
• What is a resort fee?
• What are the different room types available?
• Can I make specific requests?
• Can I book extra beds for children?
• What's the difference between buffet and continental breakfast?
• Do children also receive breakfast?
• How and when do I receive my booking confirmation?
• What does "no facilities" or "shared facilities/bath" mean?
• What happens if I lose my Hotel Voucher?

• I have a confirmed booking and I have contacted the hotel directly but they do not have a record of my booking. What should I do?
• What time can I check in at my hotel?
• What information do I need to check-in at the hotel?
• Why do some hotels take my credit card details during check-in?
• What happens if I miss my flight/fail to arrive at my hotel on time?
• Do I require a Visa for European & other countries?
• For which destinations would I require mandatory vaccinations?

• How often do you update the website?
• How will I receive my refund and how long does it take?
• Where can I find contact details for a hotel?

There are four essential elements to making a booking:

• • Guest details: Full name of all guests (as displayed on the traveler’s passport/i.d. documents)
  • Contact details: email address, postal address and telephone number(s)
  • Hotel & duration details: destination, dates, room type and number of room nights
  • Payment details: credit/debit card details.

 

Yes, 123hotelbookings.com always offers the lowest prices available for the hotels listed. In addition, our live update ensures that a range of special deals on hotels in many locations through our online reservation service will be offered.

All 123hotelbookings.com rates are inclusive of all applicable accommodation taxes and payment card charges, unless otherwise stated during the booking process. Where a hotel chooses to charge a resort fee, this is not included in the 123hotelbookings.com rate and must be paid separately to the hotel during the stay.

Some hotels and most Las Vegas hotels now charge resorts fees. They are not part of the final total listed on your reservation and are collected directly by the hotel at check-out. Resort fees often cover features you will want to have, such as wireless internet access, 800 number calls, fitness center access, newspapers, bottled water, hotel pool access, etc. The fees are charged nightly per room and not dependent on the number of guests staying.
Unfortunately, you cannot opt-out of paying them. The amount of a resort fee is the same if you book directly with the hotel, or through any online travel site. In addition, there may be a tax on the resort fee.

The total number of people (including infants and children) using the booked accommodation must not exceed the maximum occupancy as shown on the website,or confirmed otherwise by the hotel, otherwise you may be refused access to the accommodation or charged an additional amount. (a) Single rooms Single rooms and twin/double bedded rooms for sole occupancy are available in most hotels. Single rooms are generally smaller in size and less conveniently located. (b) Twin/ Double rooms Hotels may occasionally allocate a twin room even though a double room is reserved, or vice-versa. If the room type is of paramount importance to you then we suggest that you contact the hotel to ensure that this request is fulfilled. In some hotels, the double rooms are made up of two single beds pushed together to make a double bed. (c) Extra beds/Triple rooms Hotels may provide triple room facilities, which have foldable or rollaway beds, as opposed to standard single beds. A triple room often contains 1 double bed plus a single or rollaway bed or three separate beds, one of which may be a rollaway bed. Either may result in a room of restricted space. Extra beds are provided for children between the ages of 2 and 10 years but the rate quoted does not necessarily include breakfast for children. Children over the age of 10 years will be charged as an adult, in which case a triple room rate applies if sharing with two parents. Children under the age of 2 years are regarded as an infant and a crib, if requested and available, will be provided at the hotel free of charge. It is always important to call the hotel for confirmation of any requests.

Yes, when entering the guest details within the booking procedure it is possible to request the following options:

• Disabled access
• Smoking / non smoking room
• Adjoining rooms

Please note these requests are not guaranteed until confirmed by the hotel. You will be sent an email advising on the progress of your request within 24-72hrs. It is the responsibility of the guest to inform the hotel directly with regards to late/early arrival requests.

Hotels cannot always guarantee extra beds for children; this is often due to a limited number of sizeable rooms that can accommodate such a request, however if you contact the hotel and put in a request they will often try to accomodate with a roll in bed if possible.To qualify for an extra bed, the child must be between the ages of 2 and 10 years. Under the age of 2 years, the child will be guaranteed a crib.

Continental breakfast typically consists of a combination of croissants, rolls or bread. It may include cold meats, fruit, cereals, tea / coffee and fruit juices. Buffet breakfast usually consists of a combination of croissants, rolls or bread, cheeses, yoghurts, cereals, fruit, jams & spreads, tea / coffee and fruit juices. In some cases hot food choices, such as sausages; eggs and bacon may be available.

Unless stated otherwise, breakfast for adults is included within the room rate. However, each hotel has varying policies regarding the inclusion of breakfast for children. In some cases breakfast for children is free of charge and in other cases a supplement will need to be paid directly to the hotel. Should you wish to confirm any breakfast costs for children please contact MadisonAveTravel.com.

Once full payment is authorized an email confirmation will be issued automatically to the email address provided during the booking process. The email will confirm the reservation, payment details and include a link to your Hotel Voucher. The Hotel Voucher contains the details of the hotel, your stay and a booking reference number, which allows you to review the booking details directly via MadisonAveTravel.com. The voucher should be presented at check-in upon arrival at the hotel. The voucher will show your room rate has been prepaid for the time you have booked.

This means that these rooms do not contain a bathroom and you will need to use a bathroom that is shared with other guests of the hotel.

How do I pay for my booking? Payments can be made by credit or debit card only. Unfortunately,123hotelbookings.com does not accept payment by cheque, bank transfer, or cash for an online booking.

All hotel prices listed for all destinations are offered in US dollars. If information is needed for conversion, we will be happy to help you.

Yes. 123hotelbookings.com will only provide confirmation of a booking after full payment has been secured.

123hotelbookings.com accepts the following credit and debit cards:

• Visa
• Mastercard
• American Express

All payment card charges are included within the room rate, unless otherwise stated during the booking process.

Yes, our site is secure. By using a Secure Sockets Layer (SSL), this will encrypt all personal details. The SSL is a protocol developed specifically for transmitting private documents via the internet. Your information is never passed on to any other company or supplier.

Cards can be declined for a number of reasons:

• The card has not been authorized for use on the internet
• The card limit has been exceeded
• A high level of transactions have been made in a short space of time
• The card details are not being entered correctly, i.e. name listed on the card, card number with no spaces, incorrect billing address or incorrect billing address zip code.

How can I amend my booking details? Amendments/changes cannot be made online. For any amendments/changes, please either email 123hotelbookings.com directly. Once an amendment has been made an email confirming/reflecting the amendment(s) made will be sent to you.

We at123hotelbookings.com understand that your travel plans can change. That is why there are generally no hidden fees or cancellation charges levied by 123hotelbookings.com. However, there are exceptions that occur if you cancel outside the hotel’s cancellation window. There are cancellation policies that each hotel enforces on its bookings. To cancel a booking, you must follow the policy stated on your booking confirmation. If you are cancelling before the cancellation deadline, you must email 123hotelbookings.com before the cancellation date in order to be able to receive a refund. If a customer fails to turn up at the hotel and does not notify 123hotelbookings.com they will be charged 100% of the reservation amount. However, please note that some bookings will have non-standard cancellation and amendment policies - but these are stated clearly on the booking form. If your booking has such a non- standard policy then this will take precedence over our Standard policy. All cancellations must be made with 123hotelbookings.com. Any cancellations made directly with the Hotel and not with us will not be recognized.

If you lose your voucher before departure, then please contact 123hotelbookings.com directly by either email or telephone and we will arrange for a replacement voucher to be emailed to you. Should you not be able to print a copy of your voucher you must let us know before checking in or your reservation may not be accepted by the hotel.

I have a confirmed booking and I have contacted the hotel directly but they do not have a record of my booking. What should I do? Although your booking is confirmed and we have all of your details in our system, very often hotels do not have the exact names of the guests listed in their registers until three to five days before the booking date. Please email 123hotelbookings.com and let us know so we can confirm your booking with the hotel.

Check-in time for most hotels usually starts from 14:00hrs (2.00pm) to allow the rooms to be cleaned and re-stocked after the previous occupant(s). Early Check-in: We recommend you contact your hotel directly, as you may be able to check in earlier and/or leave your luggage with reception. As a general rule hotels will not accept responsibility for the security of the luggage in such cases, but some hotels do have luggage rooms for this eventuality. Late Check-in: It is the responsibility of the guest to contact the hotel directly to inform of a late check-in, so as to ensure that the room is held.

At check-in you will be required to present the Hotel Voucher, as included within your booking confirmation email. This provides all details of your stay. In addition you will be required to provide proof of identity, e.g. passport or driver’s license.

It is standard practice for hotels worldwide to take your credit card details, as a precaution, to guarantee payment of any incidental charges (such as telephone calls, mini-bar, room service etc.). Upon checking-out any payment for incidental charges will be taken from the credit card, in some cases you will be given the option to settle these costs in cash.

Whether your flight is delayed or should you miss your flight, 123hotelbookings.com cannot reimburse any payment for non-arrivals. It is advised that you inform the hotel and 123hotelbookings.com immediately, as this will avoid any confusion regarding non/or late arrival with the hotel. Although your rooms are guaranteed for late arrival, if you fail to inform 123hotelbookings.com or the hotel of your first night non-arrival and fail to check in by 09:00 a.m. the following day, the hotel is under no obligation to keep your room.

Visa requirements vary greatly depending upon the individual passport held and the country being visited. For US residents, we recommend that you consult the US Visa enquiry website on: www.travel.state.gov for updates on current visa requirements.

The preventive measures you need to take depend on the countries you visit and the length of stay. Please visit the following website for recommendations on medical requirements when traveling abroad. www.travel.state.gov

How often do you update the website? 123hotelbookings.com is a live website and operates in real time. We are constantly updating pricing, schedules according to the information sent to us by our many hotel vendors.

As we only accept payment by debit/credit card, all refunds will be processed to the same card that was used for the initial payment transaction. Once we issue a refund, it may take between 5 and 7 days for the refund to show on your card account.

You can find a hotel's address on the hotel details page. When you have made a confirmed booking, we will also supply the contact number of the hotel on the Hotel Voucher.